DialMyApp was founded in 2014 to help turn customer service into positive customer experiences. The company has offices in Gothenburg Sweden, Mexico City, and Tel Aviv Israel and is 100% privately owned. Our services enhance your current customer service process, reduce inbound calls, improve the consumer experience and save you money. We accomplish this by introducing simple tools that quickly dovetail into your current systems. DialMyApp converts complicated IVR to simpler visual IVR and then utilizes deep links to connect to your company’s digital assets.
This is a complete all-in-one new strategy where the customer is in the center and in full control – the customer is dynamically served according to a
combination of various measurable factors, such as their preferred language, the smartphone type/model, the carrier (mobile operator), the time of day, which selections they make, how they interact with the app and several others. Using this Dynamic Customer Service approach helps you modify your digital customer service to a better customer experience and can show you where and when customers are struggling to get answers.
Our analytics and business intelligence are output into insightful dashboards that everyone can understand. DialMyApp will convert inquiries into solutions and has a remarkable ROI.