Nextel has been experimenting since April with a digital answering solution that seeks to stimulate the use of its self-service application over calls to the

There have been a few attempts to improve how customer service deals with the phone call engagement with consumers.  Here is how DialMyApp’s VCX differs

Background (Setting the Stage) Please remind me, how would we name a person who keeps doing the same thing and expects a different result? Ok,

DialMyApp monitors these and many other trended metrics across many key business sectors around the globe. We believe the metrics below help us identify best

Israelis are demanding consumers – they want what they want and value efficiency. Waiting on hold for a call center agent does not make many

It’s hard to perfectly predict how customer service will change in the future. On one hand, there are many companies starting to utilize digital assets