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Visual Customer Xperience

46 Million Downloads

2.5 Million Consumers Served Monthly

150 Clients Using DMA

50% Resolution Without An Agent

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Revolutionize your Customer Care By Empowering Your Consumers

In the 21st Century phones are smart and visual. As the millennial generation has come of age and technology advancements are vast, it is critical to modernize your customer care by utilizing the visual and empowering capabilities of the smartphone.

Technology

Benefits and Services

What To Expect

We offer a cloud based (SaaS) plug and play service that visually directs calling customers to resolve their issues using your digital platform.

When consumers dial for a customer service representative instead of listening to IVR audio prompts, they are instantaneously given a visual menu on their smartphone before they even put their phone to their ear.

Consumers visually select an option and are deep linked to the appropriate self-service solution in your digital platform. They also have the choice to get help from a representative via talk, chat, e-mail, SMS, or social media.

This allows you to empower your consumers to have control over their customer service experience and how they solve their issues.

See for yourself how you can ...