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Let customers reach you in whichever way is best for them
Reducing manpower costs
improving customer's experience
Reducing queue times
Omni-channel messaging platform
Advantages and special features for managing direct omni-channel communication with your customers via Glassix:
- Glassix allows full channel switching. For example: A customer who started a conversation with a company representative via chat on the site can, during the conversation, switch to a mobile chat or email
- Allow your inbound voice calls to select a live chat via mobile phone using your existing IVR solutions and reduce phone queue
- Glassix enables images sharing; For example, a customer who encounters a problem with operation of an electrical device may send a picture to the representative in order to explain the problem, and the representative can draw instructions on the incoming image and send it back
- In addition to transferring still images, the system enables real-time video streaming from the customer to the agent.
- Glassix contains a friendly user interface for managing call scripts with both text and visual knowledge-base to share with your customers. • The system supports the sending of digital PDF documents to fill and sign using any communication channel.
- A digital, channel-agnostic, conference can be held between several participants, such as a real-time support representative or an on-the-ground technician.
- Glassix provides an open bi-directional online API that allows easy integration with any CRM and CTI systems.
- The platform provides online dashboard & real-time / schedule reporting
- Glassix platform does not require any servers or applications installed for both contact center and customer side.
About
Glassix, marketed by Innovilink, is an omni-channel digital messaging platform that enables your organization to maintain direct contact with its customers using their preferred communication channel and provide an innovative, fast and efficient customer experience.
Glassix enables inbound and outbound interactions in a variety of channels, thus significantly improving customer’s experience in any interaction with the organization. In addition, the platform enables simple, fast and efficient service & sales interactions with multiple customers without increasing the number of service representatives, thereby reducing expenses and maximizing profitability without compromising quality of service.
Benefits and Services
Omni-channel communication via Glassix is carried out simultaneously using a variety of online communication channels.(מזה אומר המשפט הזה?) Change old-fashioned phone calls and advance your contact center to the next level of service via a variety of digital communication channels:
- Website Chat
- Text Messages (SMS)
- Facebook Messenger, Posts, Comments & Reviews
- IVR to Chat
- Digital Form Fill and Signature
What To Expect
Glassix improves customer’s experience and reduces queue time to your customers – without increasing manpower expenses:
Strengthening customer-brand relationship by improving customer experience: Instead of asking the customer to wait online to speak with a service representative, Glassix enables your customers to immediately contact the company representatives through each of these communication channels. Glassix also greatly improves the ability of customer service representatives to assist the customer with self-service and avoid on-site visits by exchanging bi-directional multimedia using images, videos, documents, sounds, user-manuals, etc.
See for yourself how you can ...
- Take The Frustration Out Of Customer Care
- Lower Your Call Center Costs
- Maximize Your Digital Assets
