Companies like yours have spent vast amounts of time, energy and money on digital assets to serve their customers.
And yet, customers are still calling into care centers. Many IVR’s (verbally) attempt to direct the caller to downloading a mobile app, or to a website that can handle their issue, but the caller listens, waits, listens, waits … and finally talks to a representative.
Oft times, the caller has the Mobile App, but still, those expensive digital assets go unused.
With DialMyApp’s VCX (Visual Customer Xperience), your customers are immediately shown a visual menu that addresses most issues. The screen is customized to your customers’ most likely reason for calling.
By using smart deep links, the caller is directed to those digital assets your company already has in place.