Customer Experience

The customer experience landscape is changing, and customers are communicating across more channels than ever before. An increasing number of consumers (even more for Millennials) prefer communicating thru digital channels. Studies have shown that people respond better to visual/text stimuli (62%) rather than verbal (38%)*. DialMyApp recognizes the importance of visual channels.  IVR’s have become, not only outdated, but are extremely frustrating for the consumer.  Callers are often forced to listen to the entire litany of options because, “Our menu has recently changed”.  An immediate visual menu on the callers phone screen eliminates that frustration and can resolve their issues quicker and more efficiently.

• Eliminates IVR frustrations and long wait times
• Visually guides the caller to a quick resolution
• Increases Customer Stats

*UCLA Study