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Read more about the article How Do We Improve the Customer Experience?

How Do We Improve the Customer Experience?

  • Post author:Admin
  • Post published:December 4, 2018
  • Post category:Uncategorized

Background (Setting the Stage) Please remind me, how would we name a person who keeps doing the same thing and expects a different result? Ok, not that I didn’t remember,…

Continue ReadingHow Do We Improve the Customer Experience?
Read more about the article A Tidy Sum ‘By the Numbers’
Linear and pie bar chart

A Tidy Sum ‘By the Numbers’

  • Post author:Admin
  • Post published:October 1, 2018
  • Post category:Uncategorized

DialMyApp monitors these and many other trended metrics across many key business sectors around the globe. We believe the metrics below help us identify best practices, immediate needs and the…

Continue ReadingA Tidy Sum ‘By the Numbers’
Read more about the article How 100 Companies in Israel Bypassed Their IVR

How 100 Companies in Israel Bypassed Their IVR

  • Post author:Admin
  • Post published:July 20, 2018
  • Post category:Uncategorized

Israelis are demanding consumers – they want what they want and value efficiency. Waiting on hold for a call center agent does not make many of us happy campers. Not…

Continue ReadingHow 100 Companies in Israel Bypassed Their IVR
Read more about the article Changing Customer Service
Man with smartphone and tablet computer in restaurant

Changing Customer Service

  • Post author:Admin
  • Post published:February 12, 2018
  • Post category:Uncategorized

It’s hard to perfectly predict how customer service will change in the future. On one hand, there are many companies starting to utilize digital assets to handle the crushing load…

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About Us

DialMyApp was founded in 2014, under the Parent Company, MBTE, to help turn customer service into positive customer experiences. The company has offices in Gothenburg Sweden, Tel Aviv Israel, Mexico City, Sao Paulo Brazil, Atlanta Georgia, and Orange County California.
DialMyApp is 100% privately owned.

DialMyApp™ Copyright MBTE Sweden AB 2008-2019 v.1536155333740 Patented: 8243724,8588214