How Do We Improve the Customer Experience?
Background (Setting the Stage) Please remind me, how would we name a person who keeps doing the same thing and expects a different result? Ok, not that I didn’t remember,…
Linear and pie bar chart
A Tidy Sum ‘By the Numbers’
DialMyApp monitors these and many other trended metrics across many key business sectors around the globe. We believe the metrics below help us identify best practices, immediate needs and the…
How 100 Companies in Israel Bypassed Their IVR
Israelis are demanding consumers – they want what they want and value efficiency. Waiting on hold for a call center agent does not make many of us happy campers. Not…
Man with smartphone and tablet computer in restaurant
Changing Customer Service
It’s hard to perfectly predict how customer service will change in the future. On one hand, there are many companies starting to utilize digital assets to handle the crushing load…