In order to improve the experience of our clients, Telcel has put into operation the “Telcel Service Menu”, which allows you to manage the cell line from your mobile device by dialing * 111 or * 264.
To start using it, you must download the latest version of the My Telcel App and accept Google’s permissions. It should be considered that it currently only operates for the Android operating system.
By dialing * 111 or * 264, this assistant is immediately displayed on the screen of the mobile device, which can serve as a solution to the call and also find information on Telcel products and services.
Some of the operations that can be performed quickly and easily are:
Balance recharge Purchase of packages Tips to answer questions Some promotions